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At Willow Hair, we understand that life doesn’t always go according to plan. But we are also a small business, that rely on clients attending their booked appointments, not only to keep the doors open, but to also pay the stylist at work.

 

When you don’t attend your appointment or give us enough notice that you won’t be able to, unfortunately it also means we have turned away other clients wanting that appointment, and that’s not fair to us or them.

 

So we have enforced to following policies not only to protect our business from a loss of trading, but to also protect our loyal clients.

 

We may use or discretion and waive the policy where we deem necessary.

 

We’re extremely grateful to have the opportunity to do business with you and will strive to make every appointment an amazing experience.

 

CANCELLATION / NO SHOW’S

• All no show / cancellations with less than 48 hours’ notice will be required to pay 50% of the appointment cost.

• We operate by appointment, any client who arrives 15 minutes or later may need to be rescheduled, and in this case, the cancellation policy will apply.

• All no show / last minute cancellation clients will be required to pay a $50 booking fee and risk the possibility of not having a future booking with us.

• Booked services cannot be cancelled on arrival of appointment. If wishing to change your service, we require a 48 hour notice otherwise you must still pay for your originally booked service.

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DEPOSITS

• We require a $50 booking fee to secure your appointment. The booking fee will be deducted from your total bill.

• Deposits will only be transferred with more than 48 hours’ notice.

• All booking fees are non-refundable.

• Booking Fees are required within 24 hours of booking, unless otherwise arranged with the salon.

• Unfortunately deposits alone cannot be paid via Afterpay or Zippay.

• All existing clients will be required to leave card details to secure future appointments. If card details cannot be obtained, a $50 deposit will be required for all future appointments.

 

CONFIRMATIONS​

• If wishing to change your service, we require a 48 hour notice otherwise you must still pay for your originally booked service.

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ONLINE BOOKING

• Online booking is subject to availability and is not guaranteed to secure your appointment. To secure your appointment booked online, must be confirmed by our team and a deposit will need to be paid.

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OUR WARRANTY

• Our highly trained stylists will provide your professional results, using high end products. We cannot guarantee your colour unless you’re using products purchased through Willow Hair, or if you’re a regular swimmer.

• Willow Hair cannot guarantee the match, colour or quality of extensions that you provide. We can only guarantee extensions ordered through us.

• As per the Small Business and the Competition and Consumer Act, any issues with your service/results must be reported within one week of the original service by phone call or in person. Willow Hair will then fix the service within one week of the report of the fault.

 

PRICING

• All prices are subject to change with no notice. For an accurate quote, please schedule a complimentary consultation with us.

• If wishing to change your service, we require a 48 hour notice otherwise you must still pay for your originally booked service.

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GENERAL FAQS

• For the health of not only our staff but our other clients, if you attend your appointment whilst sick / showing ill symptoms, we may reschedule your appointment. If you are sick and cannot attend, please let us know prior to avoid the cancellation policy. The cancellation policy will still apply if you attend your appointment but need to be rescheduled due to being ill and not notifying us.

• When parents are booking in for services at the salon, we ask that there are alternate arrangements made for their children. There are many inherent dangers in the salon, such as sharp objects, hot tools and chemicals that can pose as a risk to children, especially as they become restless waiting at longer services. When necessary or deemed to be in the best interest of the salon, we may prohibit children who are not receiving services to be in the salon. We appreciate your understanding and cooperation.

• Unruly or misbehaving clients may be asked to leave the salon

• Due to the small area and how busy the salon can get; we have a no extras policy. We require all of our chairs for our loyal clients, so if you do need to bring an extra, please let us know prior so we can make sure we can accommodate, although we may not be able to.​

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